From a media release:
The Canadian Radio-television and Telecommunications Commission (CRTC) today set out best practices for TV service providers to ensure Canadians are offered real choice regarding their services and have information about their options.
To follow these best practices, providers should, among other things: provide information about the new choices that will be available as ofÂ December 1, 2016; keep their offers simple and transparent; offer deals and discounts regardless of the entry-level package selected; provide online tools allowing subscribers to easily add or remove channels; and offer different options to obtain a set-top box.
The CRTC is also renewing the licences of most TV service providers for one year, rather than the usual seven-year term. This will enable the CRTC to closely monitor the TV providers’ practices as they implement the new TV choices.
These new options will enable Canadians to create their own package for TV services. Canadians are encouraged to shop around to ensure they are aware of what is available in the marketÂ if their service provider’s offers don’t meet the needs or the budget of their household. There are manyÂ online toolsÂ on the CRTC’s website to help Canadians find the best services and negotiate with their provider.
- SinceÂ March 1, 2016, all licensed television service providers must offer a basic package priced at no more thanÂ $25Â a month (not including equipment).
- Some smaller providers like Access, Zazeen, Rangtel and Beanfield have been offering the small basic package at less thanÂ $25Â a month without having to subscribe to other services.
- SinceÂ March 1, 2016, Canadians also have more options to add to that basic service, as TV service providers must offer channels either individuallyÂ orÂ in packages of up to 10 channels.
- Starting onÂ December 1, television service providers will have to offerÂ both pick-and-pay and small packages.
- The service providers’ actions regarding these new TV choices will be closely monitored in the year to come to ensure that they respect theÂ best practices highlighted by the CRTC.
- As a result of the CRTC proceeding, some providers announced plans to change practices that were not consumer friendly.
- Canadians have multiple options to watch TV programming, which can include a combination of the new basic package, individual channels, small packages, free over-the-air stations and Internet streaming services.
- Canadians are encouraged to use the new CRTCÂ online toolsÂ to help them identify their needs and budget, shop around and negotiate for TV services.